We know you are very excited to put your Black Smoke Leather Tools to work and so are we! Please keep in mind our 8 - 10 week build time. If your order is Awaiting Custom Made, you will receive an email notification when your custom leather is on the Work Bench. If your order is Awaiting Paint it is being painted by a full time working wife who can only paint after getting off work at 1700 hours. After it is painted you will receive a shipping notification email with tracking number. We will answer emails as soon as possible. We are Full-time Firefighters and maybe on-duty or in the shop working. Thank you for order, we appreciate the opportunity to build your order for you.